Burger King is introducing an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily operations.
The voice chatbot, called Patty, runs on OpenAI technology.
It detects service phrases such as “welcome”, “please”, and “thank you”.
Managers will use the data to review overall service patterns.
The announcement triggered strong criticism on social media.
Many users described the technology as excessive workplace monitoring.
Burger King rejected claims that it tracks individual performance.
The company said the tool offers coaching and operational support.
Managers will use it to recognise strong team performance.
The platform also updates digital menus when products sell out.
It guides staff through recipe steps during order preparation.
The system can alert workers when bathrooms require cleaning.
The assistant listens to drive-through conversations to improve order accuracy.
It provides real-time prompts that help staff avoid mistakes.
Burger King is testing the headset in 500 locations.
All US restaurants will receive the system by the end of 2026.
The rollout follows McDonald’s decision to remove its AI drive-through voice system last year.
